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There may be a time that you notice that your web hosting account has been hacked, and Hostwinds certainly understands that this is an overwhelming feeling.
While you may do your best to build your account and configure it in a way that you need, there are instances where your web hosting account may get compromised. Although this guide is not exhaustive, it will attempt to help you get back on track, and we want you to know that we are always standing by to help you if your web hosting services have been hacked or if you feel that you may have been hacked.
The first step to cleaning your account is to make sure all of your passwords have been changed to something secure. Start with changing each of your passwords for your account, including the following:
There are several secure password generators that you can use. There are also several password managers that you may choose to use. Here are a few to consider:
While it may not seem obvious, the files stored on your computer and sent via email, File Manager, or FTP should be scanned for any viruses to rule this out.
If you have trouble detecting a virus and having it removed, you may want to consult with your local computer repair technician for the best assistance and professional help. There are many tools available online that can help keep your computer
For any Shared or Business web hosting account with Hostwinds, this is done through cPanel. You will want to access cPanel to ensure you can follow these recommendations:
There are several great applications available for you to install on your account through Hostwinds. There are also several incredible plugins, themes, and updates for your critical applications to ensure they are kept up to date.
It is important to perform regular maintenance, keep your applications, themes, and plugins up to date, and update them when necessary.
It is also highly suggested to take a backup of your applications before performing any updates if the update fails or causes your website to have any issues. Running the latest version of your application, CMS, plugins, themes are always highly recommended. Having a good backup available in the case, it is needed is very important. This will allow you to quickly and easily restore your website to a fully operational state as quickly as possible.
Our Support Team is standing by, and we are willing and able to help you at any given moment. Please reach out to us 24/7/365 without delay to provide you with the support you need. Please get started by submitting a ticket.
Being hacked is time sensitive, so as many details as you can provide in the Support Ticket will allow us to start helping you with cleaning up your account without any delay.
By following the steps above, you will be sure to take the first steps towards securing your account and taking the necessary measures to
We suggest asking that your account is locked down to your computer's IP Address or your web Developer's IP Address while you perform the steps above. This will prevent your website visitors from accessing your website and any malicious material from infecting other visitors.
If you have a web developer, you may want to contact them to help ensure that your site and any applications are up to date. If you are using any custom scripts or website code, it must be updated and secure to prevent this from happening again in the future.
Written by Hostwinds Team / March 30, 2019